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Terms & Conditions

Use of this website and ordering products from it, means that you agree in full to the following Terms & Conditions.

Ordering: Orders for products displayed at this website can only be taken via the website. When an order is placed with us, you will receive an e-mail confirming your order with us. This e-mail will give details of the goods you have ordered, however, this is an automatic confirmation of your order and does not guarantee that we shall be able to meet your order.

Pricing: All prices shown are displayed in GBP pounds sterling and include, where appropriate VAT or any additional charges. We make every effort to ensure that all prices displayed are accurate, however, errors may occur. If we discover that an item has been offered for sale at an incorrect price (either above or below the intended price) we shall make every effort to contact you and inform you of the correct price. If the correct price is not satisfactory to you, you have the option of immediately cancelling your order and receiving a refund, or making the additional payment (if required) to allow your order to proceed. If we cannot contact you, we shall treat the order as cancelled. Delivery charges are charged depending on the value of the goods you order, therefore, it is necessary to show the cost of delivery at the final payment stages. The cost of delivery for your order will be shown before you submit your credit card details, or confirm your order.

Payment For Goods: Payment for goods can be made in the following ways... Payment can be made online using our secure server facilities, and made using Visa, MasterCard, American Express, Switch, Solo or Delta. We use PayPal as our payment gateways. Payments are also accepted by cheque or postal order, which you can post to us. For details of making payments by cheque or postal order, please refer to our Contact Us web page.

Delivery & Order Fulfilment: All products are normally delivered within 7 working days. Delivery times for individual products may vary - where they exceed 7 working days, the delivery time for each item will be clearly shown on the relevant product description page. If we cannot deliver your order within the specified period, we shall make every effort to contact you and inform you of the expected delivery time for your order. If we cannot agree a delivery time with you, you can cancel your order and receive a full refund for it.

Out of Stock Items: Items that are shown as being Out-Of-Stock may also offer the option to Pre-Order. Items are shown this way because we are expecting a delivery of the item from our suppliers within 7 - 14 days from the date the item is shown as being out of stock. Whenever you order an item that has been highlighted as being Out-Of-Stock or available on a Pre-Order basis, we shall inform you within 5 working days of the expected delivery date of the item. If the delivery date is not suitable for you, you may cancel your order and receive a refund. Note: Items that are out of stock with no expected delivery date, or where our expected delivery date exceeds 14 days, are removed from the website. Mrs O'Malley's accepts no responsibility for any losses caused by late or delayed delivery. This does not affect your statutory rights as a consumer.

Returns: The following does not affect your statutory rights. At Mrs O'Malley's, we believe that you will be delighted with your order; however, we know that there may be occasions where you may wish to return an item.

Faulty Goods or Goods Received In Error: If you wish to return an item to us which is faulty, damaged, received in error (you did not order) or for any other reason that may be our fault, please telephone us immediately on  07962431468.

    A replacement to be sent to you.

    A refund for the item being returned.

In these circumstances, we shall be responsible for the cost of the returns postage. We will ask you to send the item back to us via Royal Mail Recorded Delivery. Only when we receive the item, can we send a replacement or issue a refund.

Unwanted Goods: If you receive an item that you wish to return, you may do so within 14 days of the date you receive the item. Returned items must be in their original, unopened condition. All you pay for, is the return postage of the items - you will be responsible for the condition of the item(s) until they reach us - we would suggest that you use a secure or recorded delivery method which requires a signature on delivery. Once we have received the item, and it is in satisfactory condition, we shall make a refund to you.

Liability: The Mrs O'Malley's website is provided on an as is basis, we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our Internet services to you for any reasons out of our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our Internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website - or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer.

Copyright & Trademarks: All design, images, logos, graphics, photography, text as displayed on our website, are protected under copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing and recording an order with us. The Mrs O'Malley's name, logo and slogan registered trademarks and protected under law. Mrs O'Malley's respects the intellectual property rights of others, if you feel that we have infringed your own intellectual property, please inform us as soon as possible.

Data Protection & Site Security: For the purposes of fulfilling an order on our website, it is necessary to record details about the order and about you - note, Mrs O'Malley's DOES NOT store or record your credit card details. Mrs O'Malley's employs a system whereby customers can have access to the information (their personal details) held on our systems. It is your responsibility to ensure that this information is accurate and correct. Mrs O'Malley's also employs a system that allows its customers access to a record of their order history with us. We make every effort to ensure that all data is held in a secure manner. We employ secure server technology to help prevent interception of data whilst it is being transmitted, and take the utmost care to ensure that our systems are protected from unauthorised entry. Mrs O'Malley's DOES NOT store credit card details for any of its customers, we use third party payment gateways ( PayPal ) to help ensure the highest level of security for our customers. Neither Mrs O'Malley's nor any of its employees will ever see, or have access to, your credit card details. We will use any personal information you provide, in accordance with our Privacy Policy.

Note: Mrs O'Malley's does not share information of its customers with any third party for marketing purposes.

Complaints Procedure: We will take any complaints seriously at Mrs O'Malley's - indeed we will view any complaints as an opportunity to improve our service. If we receive a complaint from any customer, we will acknowledge receipt of it within 5 working days, and deal with it in an appropriate, honest and speedy manner. We shall make every effort to advise you of the timescale in dealing with your complaint. We shall keep you informed throughout the process of dealing with your complaint.

Making a Complaint There are several ways in which you can make a complaint:

By e-mail to: admin@mrsomalleys.co.uk

Mrs O'Malley's © 2013